If payment is complete but service is inactive, it could be due to various reasons:
- Pending Verification: Online payment is instant, unless there is issue then it can take up to 3 days. Check the Pending tab in the App.
- Cheque Payments: Clearing usually 3-5 working days.
- Insufficient Amount: Ensure full payment of the billed amount.
If your payment is still not reflected:
Please open a Support Ticket through the Vianet App/Portal and attach your payment voucher or payment screenshot so our team can verify and assist you.
- Gateway Errors: Verify your bank balance, network connection, or try switching to an alternate payment provider.
- System Maintenance: Check system status banners for scheduled downtime across banking or wallet networks.
- Try a Different Payment Option: If the payment doesn’t go through, try a different banking or payment option than the one you already used, such as Fonepay, eSewa, or Khalti. If the issue continues, Please open a Support Ticket through the Vianet App/Portal and attach your screenshot (showing error msg) so our team can verify and assist you.
- Package Adjustments: Review if a promotional discount period has ended or if taxes have shifted your base rate.
- Pro-Rata Charges: Pro-rata charges are applied when your service is active for only part of a billing period. The amount is calculated according to the applicable package, service period, and Vianet’s billing rules, so it may differ from a simple daily calculation.
- Detailed Breakdown: View the itemized tax invoice in your online account portal for an exact cost explanation.