Steps to refer
Refer Your Friends & Family
Confirmation & Installation
Get Reward Points worth 1 Month Internet
Terms & Conditions
- Referring customer will get 1752 reward points (which is equal to Gunsampanna-30Mbps 1 Month package price including taxes) for each successful referral.
- Customer can claim the refer offer on their next renewal by discounting their Internet bill using reward points, where each reward point is equal to Rs. 1 discount.
Please note that the discount can be applied to Internet package charge only.
- The reward points are not convertible to cash nor transferrable.
- Customer can discount their bill for a maximum of 50% of the Internet package price at one time.
- The customer referring can claim the Referral Offer reward points only after the referred client is successfully converted and has made his/her first payment.
- The referred customer must be installed within 15 days of being referred for the referral offer to be valid.
- Once the party who was referred has been successfully converted, the customer who referred will have the reward points automatically deposited in their Vianet account.
- The referral scheme is only valid if the client referred takes standard package of 3 months duration or more.
- Only Existing clients will be able to make a referral.
- This referral scheme is valid for customer’s with residential plans only.
- Referral can be initiated only through client’s own Vianet Mobile App or Customer Portal Account. Referral by any other means shall not be applicable for the referral scheme.
- To redeem the refer offer, the referee will have to “claim” the reward during renewal using Vianet App or Customer Portal.
- There is no limitation on the number of referrals that a client can make.
- If same client is referred by two or more clients, the first referee shall be eligible based on referred date and time.
- Referral will not be valid if the customer being referred has already booked a connection with Vianet.
- Vianet Reserves the right to modify/stop/cancel the scheme without notice as it sees fit and shall not be liable for any such modification/termination.
How to make a Referral?
You can refer a friend or family using Vianet Customer Web Portal or Vianet Mobile App.
Simply login to Vianet Customer Web Portal or Vianet Mobile App and click on the ‘Refer and Rewards’ Icon:
Then, click on the ‘Add Referral’ icon:
Fill in the contact details of the person you are referring to.
Once done, you will see your referral in the ‘Refer & Reward’ section and see its status on the right:
The contact referred will then get a call from Vianet.
If they confirm the package, our team will then proceed for installation.
After installation is completed and the client makes payment, then the reward point for that customer will be deposited in your Customer Account.
What is Reward Points?
Reward points can be used to discount your Vianet Internet bill. 1 Reward Point is equal to Rs. 1 discount.
Please note reward points can be used for a maximum of 50% of the Internet packag bill at one time.
How to use Reward Points?
You can apply reward point discount using our Customer Web Portal.
Please find the instructions below on how to apply reward point discount below:
- Login to Vianet Customer Portal.
If you do not know how to login to our Customer Web Portal, visit the instructions here: “How to Login to your Customer Web Portal?”
- Check your reward points.
Your reward points is displayed at the top of the Customer Portal:
If you do not have any reward points: Click here to learn about Reward Points and how it can be earned.
- Click on the “Pending Bills” Icon on the dashboard.
- Your list of pending bills will be shown. Click on “Use Reward Points” button for the bill you want to apply Reward Point Discount.
- System will automatically discount the maximum reward points that can be discounted based on the reward points you have and the total bill amount.
Please note that reward points can only be used to discount a maximum of 50% of the total bill amount.
Click on the “Use” button to apply discount.
- You reward point discount have been successfully applied.
- You can then proceed to make payment online or at outlet for the pending bill. To make payment online simple follow the instructions below:
In the same “Pending Bills” page, click on “View” button for the bill you would like to pay online:
Select any of the Payment Gateway available to pay your bill online:
Please kindly follow the instruction on your screen after Payment Gateway selection to complete payment.