If you are moving to a new address and wish to continue using your Vianet service, you can submit a relocation request through the Vianet Customer Web Portal / Mobile App (Android or iOS).

Simply provide your new address, preferred relocation date, and other required details to initiate the request.

Before submitting your relocation request, you can check service availability by:

Click here to search for your new address for service availability.

The system will verify whether Vianet service is available at the selected location.

Yes,

During the relocation process, you can use the interactive map to:

• Search for your address.
• Drop a pin at your exact location.
• Adjust the pin if necessary.

Providing an accurate location helps our technicians reach the correct installation point.

Please keep the following information ready: configuration issues may be resolved within a few hours.

• Customer ID
• Registered Mobile Number
• New Installation Address
• Landmark (if applicable)
• Exact Location (Map Pin)
• Preferred Relocation Date
• Additional Remarks (optional)

Yes,

You can select your preferred relocation date while submitting your request. Our team will schedule the relocation based on service and technician availability.

You can track your relocation request through the Vianet Customer Web Portal / Mobile App (Android or iOS).

The request status may include:

• Request Submitted
• Coverage Verification
• Technician Assigned
• Appointment Scheduled
• Relocation Completed

Yes,

If your relocation request has not yet been completed, you can contact Customer Care to modify your preferred date, address, or cancel the request.

Relocation charges may apply depending on your service plan, location, and installation requirements.

• Existing fiber wire moved: Lower relocation charge applies when the current fiber wire can be repositioned within the same house/compound.
• New fiber wire required: Higher relocation charge applies when a new fiber wire needs to be installed, such as for a different location.

Any applicable charges will be communicated before your relocation request is processed.

If Vianet service is unavailable at your selected location, the system will notify you during the availability check.

You may contact Customer Care for further assistance or to learn about future service expansion plans.

The relocation timeline depends on:

• Service availability at the new location.
• Technician availability.
• Your preferred relocation date.

You can track the progress of your request through the Customer Portal or Mobile App.