FUP helps maintain a reliable and consistent Internet experience for all customers by promoting fair usage of network resources.

You can check your current usage and FUP status anytime through:

Vianet App

• Open the App
• Go to Internet Usage / FUP

Vianet Customer Portal

• Log in
• Open your Internet service information
• Check Usage / FUP

If your usage reaches the applicable FUP threshold, your Internet service may be subject to the conditions of your subscribed package.

Any applicable FUP conditions depend on your specific Internet package.

No. Reaching an FUP threshold does not necessarily mean that your Internet service will be disconnected.

The applicable conditions depend on your subscribed package and its Fair Usage Policy.

Yes. The Vianet App and Customer Portal allow you to check your available usage information and FUP status, helping you keep track of your Internet usage.