Support
Contact Support
Contact Number : 977-1-4217555 (New)Telephone Support: 24×7
SMS Support:Type VIANET SUPPORT <Customer ID> and SMS to 34001
Field Support: 9:30 am to 5:30 pm Week days.
Email : support@vianet.com.np
Quick Information
Primary DNS Server : 110.44.112.200
Secondary DNS Server : 110.44.113.200
SMTP server address : smtp.vianet.com.np
POP server address : pop3.vianet.com.np
Office Timing
Weekdays (Sun-Fri) : 9:30 am – 5:30 pm
Saturday : 10:00 am – 2:00 pm
Support Services
Login to Customer Portal
To log in to Vianet Customer Portal, follow the following steps:-
To log in to Vianet Customer Portal, follow the following steps:-
- Visit Vianet website : www.vianet.com.np
• Go to Customer Log in
• Enter Customer ID and login with your provided login credentials
• You will then enter Customer Portal Interface - Go to”Your Internet Subscription” click on “Show Details”
- Go to “Your Support Ticket” and click on “Add New Ticket”.
- Select your required Support Type
- Under Ticket Description enter your problem
- Click Submit button
- Your ticket will be registered in our system and our representative will contact you for further assistance.
- For general queries:
Type VIANETINQUIRY and send SMS to 34001 - For support queries:
Type VIANETSUPPORT and send SMS to 34001
Call Vianet Customer Care at +977 1 4217555
- Call Vianet Customer Care at +977 1 4217555 and request for Field Support OR
- Request for Field Support by generating Support ticket from Your customer portal