The “Package Expired” message means your ViaTV package may no longer be active.
You can:
- Check your ViaTV package status.
- Check your package expiry date.
- Renew your ViaTV package if required.
The internal guide confirms that package status, expiry date and service status are relevant when investigating this issue.
If your package is still active:
- Restart your STB.
- Check your Internet connection.
- Check whether all channels or only specific channels are affected.
- Try again.
If the issue continues, [Contact Vianet Support] so your service can be checked.