My TV shows “No Signal”. What should I do?
If your TV displays “No Signal”:
- Make sure your Set-Top Box is powered on.
- Check the HDMI/AV cable connection.
- Check which HDMI port the cable is connected to.
- Select the same HDMI input/source on your TV.
- Restart your TV and Set-Top Box.
Example: If the HDMI cable is connected to HDMI 1, your TV source should also be set to HDMI 1.
The internal issue guide specifically identifies STB power, incorrect input source and HDMI/AV cable connections as common causes.
Still seeing No Signal? [Contact Vianet Support]
Try these steps:
- Check whether the STB is powered on.
- Check the HDMI/AV cable.
- Select the correct HDMI input on your TV.
- Restart the STB.
- Check whether the issue occurs on all channels or only one channel.
If the screen remains black, [Contact Vianet Support]
If your ViaTV displays “Not Programmed”:
- Restart your Set-Top Box.
- Check your Internet connection.
- Check whether other channels are working.
- Try again after restarting the STB.
If the message continues, [Contact Vianet Support]