Firstly, We would like to sincerely apologize for the delay in maintenance of your Internet connection.
We understand how crucial Internet is at this time and we would like to assure you that we are working to the best of our abilities to restore your connection at the earliest. However, adhering to the lockdown we have minimal staff availability and limited vehicle permits due to which we are obligated to prioritize large scale network incidents only. Your maintenance will be handled with utmost priority as soon as the situation gets better.
We will be extending your service for the duration of delay in maintenance as per our Service Assurance policy which can be found here: vianet.com.np/serviceassurance/.
We request for your support and patience during this time.
We will update regarding the situation as soon as possible.
२०७६ चैत्र ११ गतेदेखि चैत्र १८ गतेसम्म सरकारले घोषणा गरेको पूर्ण लकडाउनको निर्णयको आदर गर्दै, हाम्रो आउटलेट र क्षेत्रगत सहयोग सेवाहरु यो अवधिको लागि बन्द हुनेछ ।
हाम्रो फोन सहयोग अनलाइन हुनेछ । यद्यपी, कर्मचारीको न्यून उपलब्धताका कारण हामी हाम्रा ग्राहकहरुलाई निम्न माध्यमबाट सम्पर्क गर्न प्रोत्साहित गर्न चाहन्छौंः
SMS: SMS “Vianet Support [तपाईंको ग्राहक ID]” टाइप गरी सपोर्ट टिकेट खोल्नको लागि ३४००१ मा पठाउनुहोस् ।
यसबाट ग्राहकवर्गमा पर्न गएको असुविधाको लागि हामी क्षमा प्रार्थी छौं र हालको परिस्थितिलाई उचित तवरले सम्हाल्नको लागि हामी प्रयासरत रहेको कुरामा तपाईंलाई विश्वस्त गर्न चाहन्छौं ।
संसारभरि फैलिरहेको कोरोनाभाइरस (COVID-19) ले नेपालमा निम्त्याउन सक्ने समस्याको बारेमा हामी सबैलाई अवगत नै छ । हालको परिस्थितिमा प्रकाश पार्दै, हामी भायानेट तपाईंहरुलाई विश्वास दिलाउन चाहन्छौं कि हामी आफ्नो तर्फबाट सम्भव भएसम्म हाम्रो कर्मचारी र ग्राहकको सुरक्षाको लागि कार्य गर्दैछौं ।
एउटा अत्यन्त आवश्यक सेवा प्रदायक भएको नाताले अहिलेको समयमा आफ्नो सेवा निरन्तर संचालन गर्न ज्यादै जरुरी रहेको छ । यो महामारीको समयमा हाम्रो कर्मचारी र ग्राहकको सुरक्षाको लागि हामीले निम्न सावधानीको उपायहरु अपनाइरहेका छौंः
समस्त फ्रन्ट–ईण्ड स्टाफहरुले मास्क र पञ्जा लगाउन अनिवार्य छ ।
कर्मचारीहरुले गर्नुपर्ने कामको लागि शारीरिकरुपमा उपस्थित हुन आवश्यक नभएको खण्डमा कर्मचारीहरुले घरबाटै आफ्नो कार्य गर्न आवश्यक छ ।
कर्मचारीको लागि हामीले स्यानीटाइजर सजिलै उपलब्ध हुने गरी राखेका छौं । ग्राहकहरुको लागि हामीले हरेक आउटलेटको प्रवेशद्वारमै स्यानीटाइजर राखेका छौं, जसको प्रयोग गर्नको लागि हामी उहाँहरुलाई अनुरोध गर्दछौं ।
संस्थानभरि नै कडा सर–सफाई र स्यानीटेशन प्रकृयाको कार्यन्वयन गरिएको छ । यस अन्तर्गत भाइरस र ब्याक्टेरिया मार्ने कीटाणुनासक औषधि राखेर नियमितरुपमा सबै सतह, उपकरण, बाथरुम, सिङ्क र आउटलेटका सम्पूर्ण क्षेत्रको पूर्ण सफाई गरिन्छ ।
हामी हाम्रा समुदायलाई घरमै बस्न र सुरक्षित रहनमा सहयोग पुराउनु भएकोमा कृतज्ञता व्यक्त गर्दछौं । यसका साथै हामी हाम्रा समस्त ग्राहकहरुलाई हाम्रो आउटलेटमा आउँदा मास्क लगाउनु भएकोमा र हाम्रा क्षेत्रगत प्राविधिकहरुलाई आफ्नो परिसर भित्र छिर्नु अघि हात धुन दिनु भएकोमा पनि कृतज्ञ छौं ।
परिस्थितिले अनुमति दिएसम्म आफ्नो कार्य संचालन गर्नको लागि हामी आफ्नो तर्फले सम्भव भएसम्म प्रयास गर्नेछौं । अहिलेसम्म हाम्रो ग्राहक सेवा केन्द्र, फोन सपोर्ट, क्षेत्रगत प्राविधिक सहयोग सेवा संचालनमा छन् र सेवा प्रदान गर्नको लागि तत्पर छन् । यद्यपी हामीले कर्मचारीको संख्यालाई न्यून गरेका छौं, त्यसैले शारीरिक अन्तक्र्रीया न्यून गर्नको लागि हामी उल्लेखित सेवाहरु प्रयोग गर्न प्रोत्साहन गर्दछौंः
Vianet मोबाइल एपः
यो निम्न कार्यहरुको लागि प्रयोग गर्न सकिन्छः
एकाउन्टको विवरण हेर्न
एकाउन्ट नवीकरण गर्न
बीलहरुको अनलाइन भुक्तानी गर्न
सपोर्ट टिकेट दर्ता गर्न
अनलाइन भुक्तानी साझेदारको एपहरुः
आफ्ना बीलहरु हाम्रा विभिन्न अनलाइन भुक्तानी साझेदारहरु जस्तै कि ईसेवा, खल्ती, आईएमई पे, कनेक्ट आईपिएस र अन्य
माध्यमबाट भुक्तानी गर्नुहोस् ।
सम्पर्क गर्ने माध्यमहरुः
फेसबुक च्याट सपोर्टः fb.com/vianetnepal
ईमेलः customercare@vianet.com.np
SMS: SMS “Vianet Support [तपाईंको ग्राहक ID]” टाइप गरी सपोर्ट टिकेट खोल्नको लागि ३४००१ मा पठाउनुहोस् ।
कल सेन्टरः ०१–५९७०४४४, ९८०१०४६४१०
तपाईंको परिसरमा हाम्रो क्षेत्रगत प्राविधिकहरुको भ्रमण आवश्यकतालाई सीमित गर्नको लागि जरुरी सावधानीकोरुपमा हामी हाम्रा ग्राहकहरुलाई तपाईंको स्थानमा रहेको केबल, राउटर र उपकरण सार्ने कार्य नगर्नको लागि पनि आग्रह गर्दछौं किनकि यसमा क्षति हुने खतरा हुन्छ ।
हाम्रा ग्राहकहरुको लागि उत्कष्ट इन्टरनेटको अनुभव प्रदान गर्नको लागि हामी प्रतिबद्ध छौं । यद्यपी अहिले बढी मानिसहरु घरमै बसेर काम गरिरहेको हुँदा इन्टरनेटको प्रयोग ज्यादै बढ्न गएको छ, नेटवर्क कन्जेशन पनि बढेको छ, जसले गर्दा सम्पूर्ण इन्टरनेटको अनुभवलाई नै असर परेको छ । त्यसैले यो समयमा इन्टरनेटको प्रयोग जिम्मेवारीपूर्वक गर्न हामी आग्रह गर्दछौं । कृपया संचारलाई मनोरञ्जनभन्दा प्राथमिकता दिनुहोला ।
हामी निरन्तररुपमा तपाईंहरुलाई स्थितिको अपडेट प्रदान गर्दै जानेछौं । हामी सबै जनालाई सवधानी अपनाउन र सुरक्षित रहन आग्रह गर्दछौं ।
We are all aware about how the situation caused by the coronavirus (COVID-19) is progressing globally the threat it poses to us here in Nepal. In light of the current situation, we at Vianet, want to assure you that, we are also doing all we can to keep our employees and customers safe.
Being an essential service provider, it is utmost important for us to be operational in this time. In the interest of the safety of our customers and employees during the current pandemic, we have implemented the following precautionary measures:
All front-end staffs are required to wear masks and gloves.
Employees are required to work from home unless physical presence is required for the job in hand.
Hand sanitizers are easily available for employees and customers. For customers, we have placed sanitizers at the entrance of each outlet, which they are requested to use before entering.
Stringent cleaning and sanitation procedures have been implemented throughout the organization. This will include regular and thorough cleaning of all surfaces, equipment, bathrooms, sinks, and all areas of the outlet, using cleaners with disinfectant that kill viruses and bacteria.
We are thankful to our community for staying at home and helping in being safe so far. We are also thankful to all customers who have been wearing masks while visiting the outlet and have been allowing our field technicians to wash their hands before entering the your premises.
We are trying our best to keep our operations running as long as the situation allows. As of right now, our Customer Service Centers, Phone Support, Field Technical Support services are operational and ready to serve. However, we have kept staffing at a minimum, hence, we highly encourage the use of the following services to minimize physical interactions:
Vianet Mobile App:
The app can be used for:
Viewing Account Details
Renewing your account
Paying your bills online
Registering Support Ticket
Online Payment Partner Apps:
Pay your bills online through our various online payment partners such as eSewa, Khalti, IME Pay, Connect IPS and more.
Other Contact methods:
Facebook Chat Support: fb.com/vianetnepal
Email: customercare@vianet.com.np
SMS: SMS “Vianet Support [Your Customer ID]” to 34001 to open support ticket.
Call Centre: 01-5970444, 9801046410
As a necessary precaution to limit the need for field technician visit at your premise, we also request customers to avoid moving cables, routers and equipment placed at your location as it risks getting damaged.
We are committed in providing good internet experience to our customers, however, as more people stay indoors and work from home, the use of internet has surged, increasing network congestion, which can affect overall internet experience. During this time, we request our customers to use the Internet responsibly. Please kindly prioritize communication over entertainment.
We will continue to update on the situation. We request everyone to take precautions and stay safe.
Vianet Communications P. Ltd., one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals is now extending its fiber optics internet and IPTV services in Nepalgunj. Vianet is opening its new branches in Pushpa Lal Chowk and Kohalpur as of Magh 19, 2076.
Residents of Nepalgunj can now subscribe to Vianet’s Unlimited Internet plans for homes as well as business purposes. Vianet is also launching special schemes for the customers of Nepalgunj
Vianet launched Nepal’s first FTTH service in 2011. In 2016, the company partnered with NET TV to provide IPTV services with more than 190 channels to customers. The operator is providing on year’s free NET TV service to customers as part of their yearly subscription to internet plans.
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Vianet Communications P. Ltd., one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals is now extending its fiber optics internet and IPTV services in Nepalgunj. Vianet is opening its new branches in Pushpa Lal Chowk and Kohalpur as of Magh 19, 2076.
Residents of Nepalgunj can now subscribe to Vianet’s Unlimited Internet plans for homes as well as business purposes. Vianet is also launching special schemes for the customers of Nepalgunj
Vianet launched Nepal’s first FTTH service in 2011. In 2016, the company partnered with NET TV to provide IPTV services with more than 190 channels to customers. The operator is providing on year’s free NET TV service to customers as part of their yearly subscription to internet plans.
