भायानेट, नेपालभरि व्यावसायिक र व्यक्तिगत प्रयोजनका लागि उच्च गतिको इन्टरनेट कनेक्टिभिटी र कम्यूनिकेशन सोलुशन प्र्रदायक हो । आफना ग्राहकहरुलाई सेवाहरु र अफरहरु प्रदान गर्ने कुरामा भायानेट सध अगाडि हुन्छ । यसै क्रममा ग्राहकहरुलाई भायाटिभी मार्फत अझ बढी मनोरञ्जन प्रदान गर्नका लागि भायाटिभीमा Bollywood movies ‘शीमारु on demand’ movie pack marphat पनि समावेश गरिदैछ ।
भायानेटका ग्राहकहरुले अब मात्र प्रति महिना रु. ९९ (भ्याट सहित) तिरेर २५ वटा शानदार क्लासिक bollywood सिनेमाहरुको आनन्द लिन सक्नेछन ।
On the occasion of New Year 2020, Vianet launches “Triple 20 offer” for its customers. To mark the start of the New Year 2020 Vianet is giving a new internet plan of 20 mbps for its customers. The new entry-level plan is available for a limited time at a discounted price of Rs.11,400* per annum along with free NETTV with 250+ channels along with Rs.1000 discount on installation charge.
Vianet is also celebrating 20 years in the market, therefore the launch of “Triple 20 offer” is an ideal celebration for the new customers to join in the family. The offer will be started from the 30th of December 2019 and is valid only till the 14th of January 2020.
Vianet Increases their Fair Usage Quota for all of their unlimited plans by up to 60%
Recognizing the significant need and growth in internet usage during the lockdown, Vianet Communications Pvt. Ltd, one of the leading Internet and TV service providers in Nepal, has made the decision to increase their Fair Usage Quota on their Unlimited plans by up to 60%.
What is Fair Usage Policy?
Fair Usage Policy or FUP is practiced by ISPs worldwide whereby it allows ISPs to restrict or throttle Internet Speeds on unlimited plans so as to prevent misuse or excessive use of bandwidth provided. FUP is implemented with the intent of protecting the ISPs ability to provide quality internet services to all of their customers and to ensure no customers are disadvantaged by the behavior of others. Providing unlimited Internet service increases the risk of few customers abusing the service and using most of the ISPs bandwidth which makes it difficult for ISPs to maintain quality for other customers who have moderate usage and are paying the equal amount of money. In order to prevent this ISP throttle or restrict speeds of customers who have excessive usage so as to maintain fair usage amongst all of its customers.
How is Vianet’s FUP implemented?
Vianet’s Fair Usage Policy is only applicable on their Home packages.
Vianet checks for excessive usage by monitoring client’s data usage in a monthly cycle. Data usage is calculated by adding both download and upload data used from the start of every English month.
There are three levels of speed throttling done depending on client’s usage within an English month. At crossing Level 1 Fair Usage Quota threshold the client’s speed will be throttled to 60%, at Level 2 speed will be throttled to 30% and at level 3 speed will be throttled to 10%. If a customer has crossed the FUP Quota threshold, their data usage counter will reset at the first of every English month.
What can be done when Fair Usage Quota is exhausted?
Vianet now has a feature where customers can purchase additional data to continue using their Internet in high speed despite having crossed their Fair Usage Quota threshold. This feature is known as “Ultraboost” feature where customers can purchase 25GB of 100 Mbps Internet for Rs. 198 (Including Taxes). Customers can then switch their package to Ultraboost Mode using Vianet’s Customer Portal or Mobile App and take advantage of the high speed.
Other than this customer can also consider upgrading their plan so as to get high Fair Usage Quotas or subscribe to Vianet’s SOHO (Small office and Home) plans which have no Fair Usage Quota.
It has come to our notice some of our customers, whose contact number have become vulnerable after the recent cyber incident, have received unsolicited Viber activation SMS and calls from unknown international numbers. Vianet wants to aware its customers that the SMS and calls are spam. We request our customers to not respond to such calls or SMS and not to click on Viber activation verification links sent on the SMS unless you have personally requested for it.
Viber Security Tips:
Viber users may check the devices associated with their Viber account by going to ‘Viber Settings>Account>Desktop and Tablets’. From there, users can deactivate unauthorized devices.
Users can also change their Viber number without losing data by going to ‘Viber Settings>Account>Change Number’.
For added security, Viber users can also delete their personal data from Viber’s servers by going to ‘Settings>Privacy>Personal Data>Delete your data’. When doing this, please do be aware regarding the list of data being deleted before moving forward as it cannot be restored.
We have notified our customers regarding the spam as well as reached out to Viber and relevant local authorities regarding the issue and hope to resolve it at the earliest.
We request our customers to please beware of unknown and unsolicited calls, SMS and email. Please do not respond to or click on any links or give out private information to such sources.
We sincerely apologize for the inconvenience. We will continue to update our customers with any development on this matter.
It is to acknowledge that Vianet Communications Pvt. Ltd. has detected a cyber incident on its customer’s information systems, which resulted in unauthorized access to some personal data; particularly Name, Location, Email Address, Phone number.
We have identified and fixed the source of the breach. Our technical team has taken appropriate and immediate actions to reinforce existing security measures and are monitoring our systems for any further possible vulnerabilities.
We are in contact with the Cyber Crime Bureau of Nepal Police and have sent a takedown request to relevant authorities where the data has been uploaded. This incident is being thoroughly investigated from the internal team, cybersecurity experts and the Bureau to mitigate its potential impacts and we hope to resolve it at the earliest.
In this difficult time, we seek your support and request our valued customers to kindly take the following precautions as a safety measure:
Please do not entertain calls or SMS from unknown numbers or answer non-verified or suspicious emails. Please do not give out your private information to such sources.
If you receive any calls on behalf of Vianet, please ensure the call is coming from any one of the following verified numbers before answering our calls:
9801046410
01-5970444, or
01-4217555
We request our customers to kindly save these numbers to easily verify calls from Vianet.
If you receive any emails on behalf of Vianet, please ensure it has the official domain “@vianet.com.np”. Kindly do not open or reply to any suspicious emails.
Please reach out to us if you have any issues using the following means:
Please accept our deepest apologies for the worry and inconvenience that this criminal activity has caused. We understand the severity of the situation are working relentlessly to get to the bottom of this and make things right. We will update as soon as there are any significant developments on this case.
Binay Bohra
Managing Director
Vianet Communications Pvt. Ltd.
भायानेट कम्यूनिकेशन प्रा.लि. आफ्नो ग्राहकहरुको सूचना प्रणालीमा साइबर घटना भएको पत्ता लगाएको कुरा जानकारी गराउँछ, जसमा केही व्यक्तिगत डाटा जस्तै कि नाम, ठेगाना, इमेल ठेगाना र फोन नम्बरहरुमा अनाधिकारिक घुसपैठ गरिएको छ ।
हामीले डाटा उल्लंघनको श्रोत पहिचान गरी त्यसको रोकथाम गरिसकेका छौं । हाम्रो प्राविधिक टोलीले भविष्यमा हुनसक्ने यस्ता सम्भावित कमजोरीहरुमा नजर राख्न र आवश्यक सुरक्षाको व्यवस्था पनि कार्यान्वयनमा ल्याइसकेका छ ।
हामी अहिले नेपाल सरकारको साइबर क्राइम ब्यूरोसँग सम्पर्कमा छौं र हामीले सम्बन्धित निकायसँग ती डाटाहरु कहाँ अपलोड भएका छन् भनेर पत्ता लगाउन आवश्यक कदम चाल्न अनुरोध गरेका छौं । यो घटनाको बारेमा आन्तरिक टोली, साइबरसेक्योरिटि विज्ञद्वारा विस्तृत छानबिन गरिदैछ र ब्यूरोद्वारा सम्भावित प्रभावको र हामी यो चाँडै नै समाधान होस् भनी आशा राख्दछौं ।
यो अप्ठ्यारो घडिमा, हामीलाई तपाईंको साथ चाहिएको छ र हामी हाम्रो आदरणीय ग्राहकहरुलाई निम्न लिखित सावधानीहरु तुरुन्तै अपनाउनको लागि अनुरोध गर्दछौं ।
कृपया कुनै पनि नचिनेको नम्बरबाट आएको कल र क्ःक् को जवाफ नदिनुहोस् र गैर–प्रमाणित एवं शंकास्पत इमेल नखोल्नुहोस् । कृपया आफ्नो व्यक्तिगत जानकारी यस्ता श्रोतहरुलाई नदिनुहोस् ।
यदि तपाईंलाई भायानेटबाट कल आयो भने, कृपया आएको कल भायानेटकै निम्न आधिकारिक नम्बरहरुबाट आएको सुनिश्चित गर्नुहोस्:
९८०१०४६४१०
०१–५९७०४४४ वा
०१४२१७५५५
हामी हाम्रा ग्राहकहरुलाई यी नम्बरहरु सेभ गर्न अनुरोध गर्दछौं ताकि तपाईंहरुले आफूलाई आएको कल वास्तवमै भायानेटबाट आए– नआएको सजिलै चिन्नुहोस् ।
यदि तपाईंले भायानेटबाट कुनै पनि इमेलहरु प्राप्त गर्नु भयो भने कृपया उक्त इमेल “@vianet.com.np” डोमेनबाट आए–नआएको सुनिश्चित गर्नुहोस् ।
यदि तपाईंलाई कुनै पनि समस्या परेमा हामीलाई निम्न माध्यमबाट सम्पर्क गर्नुहोस्ः
यो आपराधिक क्रीयाकलापको कारण ग्राहकहरुलाई परेको चिन्ता र असुविधाको लागि हामीले भित्रैदेखि व्यक्त गरेको क्षमालाई कृपया स्वीकार गर्नुहोस् । हामी यस अवस्थाको गम्भीरतालाई राम्ररी बुभ्mछौं र यसको जडसम्म पुग्न र सबै कुरा ठीक गर्नको लागि निरन्तर लागिपरेका छौं । यस सम्बन्धी कुनै पनि महत्वपूर्ण सुधार भएमा वा जानकारी प्राप्त भएमा हामी अपडेट गर्नेछौं ।
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Vianet Increases their Fair Usage Quota for all of their unlimited plans by up to 60%