• Monitor various regional and international channels.
• Help identify, documentation & troubleshoot RF signals and radio spectrums.
• Help identify, documentation & troubleshoot in air programming of local, national, and
international broadcasters.
• Develop communication with teams, affiliates, and other third-party partner regarding
the channels and contents.
• Monitor and configure the Headend/Network/System devices situated at Data Centre.
• STB/OTT QA Test and RND.
• Agent should proactively handle technical escalations regarding IPTV.
• Sharp Technical Knowledge, Network, System and soft communication skill.
• Assist to senior Team.
• Inform and relay message to the concerned departments regarding the downtime of
incidents occurring.
• Make proper documentation of all the occurring incidents regarding IPTV Network,
system and Headend.
• Stand as a mediator and central source of information flow of problems between ViaTV
and Vianet.
• Have proper knowledge about the monitoring tools in use namely MRTG, Check MK, Cacti,
Zabbix.
• Look after the issues and promptly solve any kind of issues related to data center and
IPTV.
• Have knowledge about linux.
• Must be flexible to work in shifts and off-hours at the time of required.