Technical Support Supervisor

Published Date: 2018-01-09
Application Deadine: 2018-01-16

Job Level: Mid Level
Number of Vacancy(ies): 1
Qualification: Bachelor's Degree
Experience: More than 3 years
Contract of Employment: Full-time
Job Location: Kathmandu, Nepal

Job Duties & Responsibilities:
  • Plan, organize, schedule  and supervise the day to day  technical support operations, which encompasses all troubleshooting, customer service issues, approvals
  • Lead, manage, develop, train and review performance of staff, as required
  • Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a;; staff and foster a positive team environment
  • Measure, monitor  and maintain customer service and satisfaction
  • Foster good customer relations and service at all times
  • Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
  • Manage, follow-up and maintain all service contracts/agreements and warranties
  • Work with other departments i.e. NOC, call center and QC,  on identifying and ensuring product design or any other issues are tackled and corrective action(s) is taken; ensuring the customer is satisfied with the outcome
  • Perform other duties assigned by management