Technical Support Supervisor
Apply before: 2018-01-16
No. of Vacancy(ies) 1
Job Level Mid Level
Contract of Employment Full-time
Job Location Kathmandu, Nepal
Qualifications Bachelor's Degree
Experience More than 3 years
Job Duties & Responsibilities
- Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, approvals
- Lead, manage, develop, train and review performance of staff, as required
- Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from a;; staff and foster a positive team environment
- Measure, monitor and maintain customer service and satisfaction
- Foster good customer relations and service at all times
- Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
- Manage, follow-up and maintain all service contracts/agreements and warranties
- Work with other departments i.e. NOC, call center and QC, on identifying and ensuring product design or any other issues are tackled and corrective action(s) is taken; ensuring the customer is satisfied with the outcome
- Perform other duties assigned by management