L1 Field Support
Published Date: 2021-10-24
Application Deadine: 2021-11-27
Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Lamahi
Skills and Knowledge:
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem solving skills
- a strong customer focus
- the ability to prioritize your workload
- Attention to detail.
- good communication skills
Job Duties & Responsibilities:
- Follow up the task assigned
- Task escalation to concerned department if required
- Create Task based on every customer’s query through email/sms with proper problem title
- Coordination between the intra and inter- department /IPTV team
- Identify and escalate priority issues per Client specifications
- Develop diagnostic skills with solution in mind
- Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
- Receive handed over task by other shift and handle with prioritizing solutions
- Actively participate in the training (Tech and non tech) to develop the learning
- Other Office duties (technical)
- Assigned by senior authority
Benefits of joining us!
- Accidental and Medical Insurance
- Company Bonus
- Dashain Bonus
- Online Medical Consultation
- Paid annual leave and sick leave
- Social Security Fund (SSF)
- Internet Benefit
- We value continuous growth and development