Support Executive

Published Date: 2024-07-25
Application Deadine: 2024-07-31

Number of Vacancy(ies): 1
Qualification: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
Experience: Proven experience as an Account Executive, Key Account Executive, Sales Account Executive, or relevant role in the ISP or telecommunications industry.
Contract of Employment: Full-time
Job Location: Jawalakhel , Lalitpur

Skills and Knowledge:
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
  • Solid experience with CRM software and MS Office (particularly MS Excel).
  • Strong business acumen and industry expertise.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.

Preferred Skills:

  • Familiarity with internet and telecommunication technologies and trends.
  • Ability to manage multiple accounts while paying strict attention to detail.
  • Self-motivated with a results-driven approach.
  • Strong analytical skills to analyze client data and drive strategic decisions.

Department: Wholesale Business Unit

Reports to: Head of Wholesale Business Unit

Job Duties & Responsibilities:
  • Client Relationship Management:
    • Develop and maintain strong, long-lasting client relationships.
    • Serve as the main point of contact for assigned accounts.
    • Ensure timely and successful delivery of our solutions according to client needs and objectives.
  • Sales and Revenue Growth:
    • Identify and pursue new sales opportunities within existing accounts.
    • Achieve growth targets by effectively cross-selling and up-selling services.
    • Develop and implement strategic account plans to drive growth and profitability.
  • Client Support and Issue Resolution:
    • Address and resolve any issues or complaints raised by clients promptly.
    • Coordinate with internal teams (technical support, billing, etc.) to ensure a seamless client experience.
    • Conduct regular check-ins with clients to assess satisfaction and anticipate needs.
  • Performance Monitoring and Reporting:
    • Monitor account performance and prepare regular reports on account status.
    • Provide accurate forecasts and track key account metrics.
    • Conduct performance reviews with clients and identify areas for improvement.
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