Sr. Field Support(Pokhara)

Published Date: 2024-02-20
Application Deadine: 2024-02-26

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous.
Contract of Employment: Full-time
Job Location: Pokhara, Nayabazar

Skills and Knowledge:

The following skills are highly recommended:

· Ability to think logically

· A good memory of how software and operating systems work

· Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

· Ability to work well in a team Problem solving skills

· A strong customer focus

· Ability to prioritize workload etc.

Job Duties & Responsibilities:

AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.

· AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.

· AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.