Sales and Billing Supervisor

Published Date: 2025-02-17
Application Deadine: 2025-02-28

Number of Vacancy(ies): 1
Qualification: Bachelors in Management/Marketing
Experience: Experience as a supervisor in ISP and proven experience in Sales
Contract of Employment: Full-time
Job Location: Jawalakhel , Lalitpur

Skills and Knowledge:
  • Able to build effective working relationships with a variety of people at all levels
  • Conflict resolution skills
  • Tactful and diplomatic
  • Must promote a collaborative environment within and across support teams.
  • Customer focused
  • Must be effective with oral and written communication and be able to present technical concepts in an informative way to staff.
  • Active Communicator
  • Enthusiastic and Problem Solver
  • Ability to work as part of a team to achieve individual and team results
Job Duties & Responsibilities:
  • Measure agents’ performance with KPIs.
  • Assists with taking agents’ calls if they can’t handle the call.
  • Brief new product and features to all the agents.
  • Keep track of employee attendance, and make sure work procedures are complied with organization policy.
  • Assist in hiring and onboarding new employees.
  • Prepare daily, weekly and monthly performance reports.
  • Remain available at all times for agents’ questions and concerns.
  • Handle calls from customers who wish to speak to a supervisor for whatever reason.
  • Monitor numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.
  • Review all call reports and disposition of the respective unit.
  • Maintain agent’s attendance records.
  • Train new call center agents.
  • Meet with HOD to report the progress and current issues
  • Provide helpful feedback and positive communication to motivate all the agents.
  • Run regular staff meetings with all the agents
  • Keep up to date with industry news.
  • Communicate any company policy and procedure changes to the agents.
  • Ensure adherence to the company’s policies and procedures
  • Keep senior management informed about recurring issues or problems.
  • Prepare monthly, quarterly and annual reports
  • Set targets and goals for the week, month and year.
  • Provide constructive feedback to improve sales and conversions. Receive and report on all sales leads
  • Receive and report on all sales leads
Apply Now !