Key Responsibilities

• Create and manage portals and user IDs for resellers.
• Generate test IDs and prepare packages as required.
• Draft, maintain, and manage reseller agreements.
• Assign packages and update package names based on requirements.
• Handle customer migration including uploading/importing data.
• Manage tasks within the IOPS system related to reseller activities.
• Provide complete operational support for the Vianet Reseller Portal.
• Maintain accurate and up-to-date documentation and records.
• Prepare daily payment reports for reconciliation and review.
• Coordinate with internal teams (technical, sales, product) to resolve reseller-related issues.
• Respond promptly to customer inquiries via email, phone, chat, and other channels.

IPTV Sales Support:

• Add or remove promotional offers as per campaign requirements.
• Handle IPTV billing tasks: bill cancellation, revert, and adjustments.
• Update and change service priority and combo tagging.
• Perform basic technical troubleshooting via IOPS and VIATV panel.
• Investigate and identify issues affecting IPTV service or sales.
• Resolve all IPTV sales-related concerns and escalations across channels (Viber, Email, Phone, Teams, etc.).
• Liaise with relevant departments for timely issue resolution.