L1 Field Support

Published Date: 2022-11-06
Application Deadine: 2022-11-15

Number of Vacancy(ies): 16
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Job Location: Lalitpur, Butwal, Bhairahawa, Sainamaina, Lamahi, Ghorahi, Tulsipur, Nepalgunj, Kohalpur, Attariya, Dhangadhi and Mahendranagar

Job Duties & Responsibilities:

• Follow up the task assigned
• Task escalation to concerned department if required
• Create Task based on every customer’s query through email/sms with proper problem title
• Coordination between the intra and inter- department /IPTV team
• Identify and escalate priority issues per Client specifications
• Develop diagnostic skills with solution in mind
• Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
• Update  task as action taken to troubleshoot with common title and clear language as per clientele
• Receive handed over task by other shift and handle with prioritizing solutions
• Actively participate in the training (Tech and non tech) to develop the learning
• Other Office duties (technical) Assigned by senior authority

Note: Must have own laptop and two wheeler with a valid driving license.