Level 1 Field Support

Published Date: 2022-04-25
Application Deadine: 2022-05-27

Number of Vacancy(ies): 2
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel and Itahari

Job Duties & Responsibilities:

· Follow up the task assigned
· Task escalation to concerned department if required
· Create Task based on every customer’s query through email/sms with proper problem title
· Coordination between the intra and inter- department /IPTV team
· Identify and escalate priority issues per Client specifications
· Develop diagnostic skills with solution in mind
· Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
· Update  task as action taken to troubleshoot with common title and clear language as per clientele
· Receive handed over task by other shift and handle with prioritizing solutions
· Actively participate in the training (Tech and non tech) to develop the learning
· Other Office duties (technical) Assigned by senior authority

Note: Must have two wheeler and laptop

Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide opportunities for continuous growth and development