Hardware Technician

Published Date: 2022-02-28
Application Deadine: 2022-03-08

Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel, Lalitpur

Skills and Knowledge:
  • Hands-on hardware troubleshooting experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization’s goals and objectives.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Strong customer-service orientation.
Job Duties & Responsibilities:
  • Install, configure, and setup 3CX on agent’s desktop
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Keep track records of Headsets, mouse, keyboards and all the assets under Customer Service and Support Department
  • Track all documentation of hardware failure, installation, repair, and replacement.
  • Facilitate agents on computer, headset or other software related issues for smooth operations.
  • Record and schedule timely maintenance, upgrades, and repairs on an on-going basis for best floor operations
  • Troubleshoot internal phone extension issues.
  • Design network capacity-building in consideration of present and future hardware requirements.
  • Installs and downloads appropriate software.


Benefits of joining us!

  • Accidental and Medical Insurance
  • Company Bonus
  • Dashain Bonus
  • Paid annual leave and sick leave
  • Social Security Fund (SSF)
  • Internet Benefit
  • We provide opportunities for continuous growth and development