· Install, configure, and maintain computer hardware devices, including desktops, laptops, telephony systems, headsets, and peripheral equipment.
· Conduct regular hardware inspections, diagnostics, and repairs to identify and resolve technical issues promptly.
· Ensure hardware devices are up to date with the latest software updates, drivers, and patches.
· Collaborate with IT teams to manage hardware inventory, track assets, and facilitate equipment procurement and disposal processes.
· Provide technical support and troubleshooting assistance to call center agents regarding hardware, software, and network-related issues.
· Maintain accurate records of hardware inventory