Hardware and Network Technician

Published Date: 2023-08-02
Application Deadine: 2023-08-03

Number of Vacancy(ies): 1
Qualification: Associate's degree or certification in a relevant field (e.g., Computer Science, Information Technology)
Experience: Previous experience in a technical support or hardware/network technician role, preferably in a call center or customer service environment.
Contract of Employment: Full-time
Job Location: Jawalakhel

Skills and Knowledge:

· Strong knowledge of computer hardware components, telephony systems, and network infrastructure.

· Familiarity with network protocols, IP addressing, LAN/WAN technologies, and network troubleshooting.

· Proficiency in operating systems (e.g., Windows, macOS) and productivity software applications.

· Experience with call center-specific software and telephony systems is preferred.

· Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.

· Excellent communication

· Excellent organizational and time management skills.

Job Duties & Responsibilities:

· Install, configure, and maintain computer hardware devices, including desktops, laptops, telephony systems, headsets, and peripheral equipment.

· Conduct regular hardware inspections, diagnostics, and repairs to identify and resolve technical issues promptly.

· Ensure hardware devices are up to date with the latest software updates, drivers, and patches.

· Collaborate with IT teams to manage hardware inventory, track assets, and facilitate equipment procurement and disposal processes.

· Provide technical support and troubleshooting assistance to call center agents regarding hardware, software, and network-related issues.

· Maintain accurate records of hardware inventory