Desk Support

Published Date: 2022-12-07
Application Deadine: 2022-12-18

Number of Vacancy(ies): 2
Qualification: Bachelor’s in Engineering/ Computer Science/ Applications
Experience: Fresher's can apply
Contract of Employment: Full-time
Working Hours: 9:30 am - 5:30 pm
Job Location: Bhaktapur and Lalitpur

Job Duties & Responsibilities:

.Client dealing with technical support who visits at office front desk
∙ Coordinating and assisting internal office hardware and network
∙ Field visits according to critical circumstances
∙ Closely work with the Support department to resolve customer issues on FTR (first-time resolution)
∙ Responsible for the first-level technical resolution to the customers within designated Service-Level
Agreement (SLA)
∙ Escalate complex technical issues to the Level 2 Technical Support Team and follow up with the Level 2
team until problem resolution
∙ Trigger network/system incidents based on support tickets/calls
∙ Take ownership of support issues from initial call/email/ticket to final resolution and closure

Benefits of joining us!
• Accidental and Medical Insurance
• Festival Allowance
• Paid annual leave and sick leave
• Social Security Fund (SSF)
• Internet Benefit
• We provide opportunities for continuous growth and development