CSE, Desk/Field

Published Date: 2024-01-22
Application Deadine: 2024-01-28

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment: Full-time
Job Location: Jawalakhel

Skills and Knowledge:

· the ability to think logically

· a good memory of how software and operating systems work

· excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

· the ability to work well in a team

· problem solving skills

· a strong customer focus

· the ability to prioritize your workload

· Attention to detail.

Job Duties & Responsibilities:

· The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

· Install and operate full internet connectivity at clients site

· monitor and maintain computer systems and networks of the clients and Vianet

· Provide technical assistance to marketing agent to acquire new installations.

· talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions

· Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.

· replace equipment/parts as required

· provide support, including procedural documentation and relevant reports

· follow diagrams and written instructions to repair a fault or set up a system

· support the roll-out of new applications

· respond within agreed time limits to call-outs

· work continuously on a task until completion (or referral to third parties, if appropriate)

· prioritize and manage many open cases at one time

· rapidly establish a good working relationship with customers and other professionals, such as software developers

· test and evaluate new technology

· Engage in proactive visits of corporate/soho customer’s weekly/monthly.

· Provide monthly report on works done.


1. The report shall be send on daily basis on the following tasks:

a. Proactive Follow up

b. Desk top Support

c. FV Support with forms

d. Installation Visits with clients internal network

e. Any trainings

f. Daily Activities