Associate Expert (Customer Care)

Published Date: 2021-11-25
Application Deadine: 2021-12-26

Number of Vacancy(ies): 29
Qualification: Bachelors in IT, computer engineering or result awaiting
Experience: Freshers or 1 year of experience in call center
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel

Skills and Knowledge:

• You are pro on the computer.
• Tech savvy and have a passion for internet and technology.
• Passion for care, curious to listen and empathetic in nature.
• Active Communicator
• Enthusiastic and Problem Solver
• Ability to work as part of a team to achieve individual and team results

Job Duties & Responsibilities:

Department : Customer Service and Support Department

Shift we are looking for:

  • 7:00 AM– 3:00 PM
  • 9:30 AM– 5:30 PM
  • 2:00 PM– 10:00 PM
  • 5:30 PM– 9:30 PM (part time)

Job Specification:
Education: Bachelors in IT, computer engineering or result awaiting
Experience: Freshers or 1 year of experience in call center
Technical skills: Basic knowledge of hardware and networking, router and switches. CCNA would be an asset

Associate Expert is expected to:
• To effectively handle the customer’s call to gather customer’s information and to determine the issue, the customer is facing.
• To register the ticket on proper support ticket heading
• Troubleshoot internet and IPTV issues
• Provide effective resolutions to all the escalated issues.
• Empathize with the customer and build the rapport.
• Correct escalation to upstream and downstream department

Benefits of joining us
• Flexible work shifts
• Work from home facility
• Medical and accidental insurance as per labor law.
• Attractive over time compensation and salary package
• Closely working with experienced professionals
• We provide opportunities for continuous growth and development

Apply Now !