Published Date: 2019-05-29
Application Deadine: 2019-06-12
Job Duties & Responsibilities:
- Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis.
- Train and provide on the job technical training to customer care agents.
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution.
- Trigger network/system incidents based on support ticket/calls.
- Take ownership of support issues from initial call/email/ticket to final resolution and closure.