How to use Vianet Mobile App

Download Vianet Mobile App here: vianet.com.np/app-download
Open your Vianet App
Enter your Customer ID and then tap on “Register”.
Your Customer ID is provided by Vianet at the time of installation. Please check for welcome email sent by Vianet in your registered email address or contact us for details.
You should now receive an SMS or Email with a verification code on the primary mobile number or email registered for your account.
Enter the Verification Code and tap on “Verify”.

If you did not receive the SMS or Email with the verification code, please tap on the option to send again or contact us if the issue persists.
Success! You are now logged in.

Open your Vianet App
Click on the “Internet” icon to view the list of Internet services subscribed in your account.
Click on the Internet service you want to renew
You are now at the Service Account Details page. You can check your expiration date on the top left circular icon that mentions “Expires in X Days”.

You can tap on the Expiry Date Icon to view your date of Expiry:

You can only renew your account only after it has expired. Internet Accounts expiry at 12 AM of the date of Expiry.

Customer also has the choice to Auto-Renew. Jump to Step 8 to learn more about the ‘Auto-Renew’ function.
If you’re Internet account has expired tap on the “Renew” Option. If the “Renew” icon color is Green it indicates that your account has expired and now can be renewed.
Select the package you want to renew, then tap on the ‘Renew’ icon.
Your account has now been renewed.

We kindly request for you make payment before 48 hours of renewal to avoid disruption of service.

We encourage our customers to pay online. To learn more on how to pay online, please click here: vianet.com.np/online-bill-payments/
(Optional): You may also select the “auto-renew” option which automatically renews your account after expiry.

Open your Vianet App

If you do not have Vianet Mobile App, click on the First Step (How to Login to Your Vianet Mobile App), to learn how to download and login
Click on the “Renew” icon on the dashboard as shown below:

*Note: If user are not able to see the “Renew” icon please kindly, update or reinstall the app.
You are now in the Renewal screen

In section 1, refer to the picture shown above, user can view their current package.

In section 2, if user has multiple internet service, they can choose the Internet service they want to renew. If user has only one, that will be selected automatically.

In section 3, user can select the package they want to renew.

In section 4, user can view the price and description of the package.
User must select the package they want to renew.

User’s current package is auto-selected at the top of the list.
User can then proceed for payment by selecting any one of the payment methods available as shown below:
User will be redirected to the payment gateway selected. Please follow the instruction on screen to complete payment process.

Please note that package will only be renewed once payment process is completed.

Open your Vianet App
Click on the “Internet” icon to view the list of Internet services subscribed in your account.
Tap on the Internet service you want to open a Support Ticket for.
Tap on the Support Tab at the bottom.

This opens the Support section of the App. Here you can view list of current and previous support tickets open. You can also chat directly with our Customer Care representative by clicking on any active Support Ticket in this page.
Tap on the ‘+’ icon on the top right.
Select the type of Service “Internet” or “IPTV” for which you want to register the Support Ticket.
Please select the service for which you want to open a Support Ticket.
Please select the category of the nature of the problem you are facing.
Please kindly select from the list of nature of problems available that best suits the problem you are currently facing. Please also kindly describe further in the remarks section.
Please tap on ‘Add New Ticket’
Your Support Ticket is now open. You should see the new support ticket in the support section of the app. Tap on the recently opened support ticket to chat directly with our support staff.

Please ensure you have renewed your account and have pending bills before proceeding.

Open your Vianet App
Select the ‘Pending Bills’ Icon in the Dashboard.
The ‘Pending Bills’ section shows all of the pending bills associated for your account.

Please note that the total Internet package amount is divided into two bills, ‘Package’ charge and ‘Support and Service’ Charge. Both bills are required to be paid for the Internet package amount to be cleared.

This is done because the Internet package price shown in our rate list is inclusive of Telecommunication Service Charge and Basic Support Service charge. Basic Support charge consists of 24×7 phone support and service maintenance up to Client Optical Termination Box.
Tap on ‘Pay’ icon on the right side on an unpaid bill you want to make payment for.
Select the online payment gateway you want to use.
Follow the instructions on the screen

Open and login to your Vianet Mobile App
Click on the “Internet” icon
Click on the service that has been disabled due to pending dues that you want to enable.
Click on the “Enable” button.
Once Enabled, your service will be activated till 9:00am for the day after tomorrow.
For Example, if you Enable you service on 8 April, your service will be active until 9:00am of 10 April.
Please kindly clear your dues before then.
Please note that the feature can be used one time only.