Sales & Billing Team Lead

 Apply before: 2025-01-24

 No. of Vacancy(ies) 1

 Contract of Employment Full-time

 Job Location Jawalakhel, Lalitpur

 Qualifications Bachelors completed in Management/Marketing

 Experience 1 year + Experience on Sales and Billing or Similar role

Skills and Knowledge

  •  Active Communicator
  • Listener
  • Enthusiastic
  • Problem Solver
  • Ability to work as part of a team to achieve individual and team results

Job Duties & Responsibilities

· Monitor sales and billing unit operations to ensure adherence to service level standards and company/department policies and procedures.

· Measure agents’ KPIs and work on effective intervention plans.

· Conduct regular review of all the agent’s performance and organize training sessions for under performers.

· Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

· Assists with taking agents’ calls if they can’t handle the call.

· Brief new product and features to all the agents.

· Remain available at all times for agents’ questions and concerns.

· Hand the calls from customers who wish speak to a Supervisors/Team Leads for whatever reason.

· Monitor numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.

· Review all call reports.

· Meet with Supervisor / AM / HOD to report the progress and current issues

· Provide helpful feedback and positive communication to motivate all the agents.

· Run regular agents huddle

· Keep up to date with industry news.

· Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.

· Ensure adherence to the company’s policies and procedures

· Keep senior management informed about recurring issues or problems

· Provide constructive feedback to improve sales and conversions.

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