Desk Support
Apply before: 2021-12-02
No. of Vacancy(ies) 1
Contract of Employment Full-time
Job Location Kalanki
Working Hours 8 hours
Salary Negotiable
Qualifications Bachelor’s in Engineering/ Computer Science/ Applications
Experience Freshers can apply
Job Duties & Responsibilities
- Client dealing regarding technical support those who visit at office front desk
- Coordinating and assisting internal office hardware and network
- Field visits according to critical circumstances
- Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure
Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Online Medical Consultation
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide continuous growth and development