Customer Service Representative - Sales and Billing Unit- Internship

Published Date: 2026-02-25
Application Deadine: 2026-03-31

Number of Vacancy(ies): 2
Qualification: Bachelor's degree in Management or Related fields
Experience: Freshers are encouraged to apply
Contract of Employment: 1pm to 7 pm
Job Location: Jawalakhel , Lalitpur

Skills and Knowledge:
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes while maintaining service quality.
  • Sales-oriented mindset with the ability to persuade customers.
  • Proficiency in CRM tools and basic computer applications
  • Excellent communication and interpersonal skills.
Job Duties & Responsibilities:
1.Customer Support & Issue Resolution: 

  • Handle incoming customer calls, providing accurate information related to services, billing, and account-related queries.
  • Resolve customer complaints efficiently, ensuring first-call resolution (FCR) whenever possible.
  • Escalate unresolved issues to the appropriate department while maintaining follow-ups until resolution.

2.Sales & Revenue Growth:

  • Identify sales opportunities during customer interactions and promote company products/services.
  • Explain service benefits, pricing plans, and promotional offers to customers effectively.
  • Achieve individual and team sales targets while maintaining a high level of service quality.

3.Billing & Account Management:

  • Assist customers with billing-related concerns, including invoice clarifications, payment methods, and overdue account settlements.
  • Guide customers on service upgrades, renewals, and plan changes as per their needs.

4.Data & Call Handling:

  • Maintain accurate call logs, update CRM systems with relevant customer interactions, Ticket management, and ensure proper documentation.
  • Follow company SOPs for call handling, data privacy, and service quality standards.

 
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