Corporate Support (Night Shift)

Published Date: 2025-12-12
Application Deadine: 2025-12-24

Job Level: Mid level
Number of Vacancy(ies): 1
Qualification: Most preferably IT qualified graduate
Experience: 1 year experience in IT field or related field
Contract of Employment: Full-time
Job Location: Head Office (Jawalakhel)

Skills and Knowledge:
  • Strong logical thinking and problem-solving abilities
  • Good understanding of software and operating systems
  • Excellent listening, communication, and questioning skills
  • Ability to interact confidently and professionally with corporate clients
  • Strong customer focus and service-oriented mindset
  • Ability to prioritize workload and manage multiple cases effectively
  • Attention to detail and accuracy in reporting
  • Ability to work independently and efficiently during night shift hours
  • Team-oriented attitude with strong collaboration skills
Job Duties & Responsibilities:
  • Handle, monitor, and report all enterprise/reseller support tickets during the night shift.
  • Ensure all tickets are properly logged, diagnosed, and resolved or escalated as needed.
  • Provide timely updates to clients and maintain service quality in compliance with company and customer SLA standards.
  • Guide clients or staff through troubleshooting steps via phone or remote sessions to resolve system, network, hardware, or internet issues.
  • Escalate unresolved cases to field agents or relevant departments with precise documentation.
  • Prepare and maintain procedural documentation, support reports, and technical logs.
  • Follow technical diagrams and written instructions for system setup or fault resolution.
  • Support deployment and testing of new applications or technologies as required.
  • Manage and prioritize multiple open tickets simultaneously.
  • Maintain strong working relationships with customers and internal teams (e.g., developers, field agents).
  • Evaluate and test new technologies when assigned.
  • Submit a comprehensive monthly report on all tasks and activities performed during the night shift.
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