Technical Support - Field

Published Date: 2019-07-15
Application Deadine: 2019-07-22

Job Level: Entry level
Number of Vacancy(ies): 10
Qualification: Bachelor’s in engineering/Computer Science/Applications
Experience: Freshers can apply
Contract of Employment: Full-time
Working Hours: 8 hours
Job Location: Different branches of Kathmandu valley

Job Duties & Responsibilities:
  • Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure