Technical Support Executive
Published Date: 2018-12-13
Application Deadine: 2018-12-22
Job Level: Entry Level
Number of Vacancy(ies): 1
Qualification: Bachelors in IT/Computer Application/Computer Engineering
Experience: Freshers
Contract of Employment: Full-time
Working Hours: 8 Hrs
Salary: Negotiable
Job Location: Butwal
Job Duties & Responsibilities:
- Follow up the task assigned
- Task escalation to concerned department if required
- Create Task based on every customer’s query through email/sms with proper problem title
- Coordination between the intra and inter- department /IPTV team
- Identify and escalate priority issues per Client specifications
- Develop diagnostic skills with solution in mind
- Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
- Receive handed over task by other shift and handle with prioritizing solutions
- Actively participate in the training (Tech and non tech) to develop the learning
- Other Office duties (technical)
- Assigned by senior authority