• • Follow up the task assigned
  • Task escalation to concerned department if required
  • Create Task based on every customer’s query through email/sms with proper problem title
  • Coordination between the intra and inter- department /IPTV team
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Other Office duties (technical) Assigned by senior authority

Note: Must have two wheeler, valid driving license and laptop.

Benefits of joining us!

• • Dashain Bonus
  • Annual leave and sick leave
  • Social Security Fund (SSF)
  • Internet Benefit
  • We provide opportunities for continuous growth and development