L1 Field Support

Published Date: 2021-12-10
Application Deadine: 2022-01-16

Number of Vacancy(ies): 2
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Kalanki, Dharan

Skills and Knowledge:
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to work well in a team
  • problem solving skills
  • a strong customer focus
  • the ability to prioritize your workload
  • Attention to detail.
  • good communication skills
Job Duties & Responsibilities:
  • Follow up the task assigned
  • Task escalation to concerned department if required
  • Create Task based on every customer’s query through email/sms with proper problem title
  • Coordination between the intra and inter- department /IPTV team
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Other Office duties (technical)
  • Assigned by senior authority

Benefits of joining us!

  • Accidental and Medical Insurance
  • Company Bonus
  • Dashain Bonus
  • Online Medical Consultation
  • Paid annual leave and sick leave
  • Social Security Fund (SSF)
  • Internet Benefit
  • We provide continuous growth and development