L1 Executive (Technical Support)
Apply before: 2019-12-12
No. of Vacancy(ies) 12
Job Level Entry level
Contract of Employment Both part time and full time
Job Location Jawalakhel, Lalitpur
Working Hours 8
Qualifications Bachelor in IT field
Experience Freshers can apply
Job Duties & Responsibilities
- Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
- Train and provide on the job technical training to customer care agents
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure