Help Desk Executive-Banepa

Published Date: 2026-06-23
Application Deadine: 2026-07-11

Job Level: Entry
Number of Vacancy(ies): 1
Qualification: SLC Passed/ +2 Completed
Experience: Freshers are encouraged to apply
Contract of Employment: Full-time
Job Location: Banepa

Skills and Knowledge:
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • You love to listen
  • You are customer centric.
  • Passion for care, curious to listen and empathetic in nature.
  • Enthusiastic and Problem Solver
  • Ability to work as part of a team to achieve individual and team results
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • You have the flexibility to work any shift Expected
Job Duties & Responsibilities:
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
  • To register the ticket on proper support ticket heading.
  • Providing customers with the organization’s service, product, and features information.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Renewing packages, collecting payment providing bill to customers.
  • Handling accounts and billing issues for customers.
  • Engage in inactive customer follow-up when required.
  • Taking part in training and other learning opportunities to expand knowledge.
  • Provide effective resolutions to all the escalated issues.
  • Empathize with the customer and build the rapport.
  • Correct escalation to upstream and downstream department
  • Adhering to all company policies and procedures.
Apply Now !