Front Desk Executive- Chanauli (Female Only)
Apply before: 2026-10-07
No. of Vacancy(ies) 1
Job Level Entry
Contract of Employment Full-time
Job Location Chanauli
Working Hours 9:30AM - 5:30PM
Qualifications Minimum +2 Completed
Experience Freshers are encouraged to apply
Skills and Knowledge
- Excellent communication skills both in Nepali and English
- Pleasing personality
- Excellent customer relationship skills
- Good knowledge of MS-Excel and MS- Word
Job Duties & Responsibilities
- Handle walk-in customers professionally and provide effective front desk support
- Prepare and manage daily bank cash deposits and ensure timely deposit reconciliation
- Assist customers with inquiries related to internet packages, billing, renewals, account status, and company services
- Process bill entries, cash handling, and billing-related support accurately
- Create, update, and assign tickets/tasks for customer issues and concerns
- Coordinate with technical and field teams for timely issue resolution and service fulfillment
- Provide first-level technical troubleshooting for internet connectivity, router configuration, Wi-Fi issues, and service interruptions
- Follow up on customer renewals, pending Support requests, installations
- Support customer retention activities by handling escalations, churn-risk customers.
- Promote package upgrades, value-added services, and upselling opportunities to support revenue growth
- Handle account-related support, service modifications, and customer verification processes
- Maintain proper documentation, operational discipline, service quality, and positive customer experience standards
- Ensure professional communication, teamwork, coordination, and compliance with company policies and procedures
- Support Help Desk operations through timely response, escalation handling, and service assurance activities
- Assist customers through phone calls, emails, and in-person support channels when required