Enterprise Support and Solution Head

Published Date: 2022-01-27
Application Deadine: 2022-01-27

Number of Vacancy(ies): 1
Qualification: Bachelors in Management/ IT
Experience: 4 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel, Lalitpur

Skills and Knowledge:
  • Good understanding of new technologies, product and implementing processes into the company
  • Hands on experience in ISP (Internet Service Provider), Enterprise, Corporate segment
  • Strong Technical knowledge in ISP (Internet Service Provider), Fiber, Ethernet
  • Setup and configuration of fiber deployment and support
  • Troubleshoot application issues working with various technology partners and vendors.
  • Report, open & close incident of the incidents occurring.
  • Make proper documentation of all the occurring incidents
  • Stand as a mediator and central source of information flow of problems of customer and network
  • Manage and maintain the monitoring tools for its smooth operation
Job Duties & Responsibilities:
  • Providing technical related support to all enterprise customers of Vianet within stated SLA (Service Level Agreement)
  • Involve with all technical stakeholders to ensure smooth internet connectivity on customer’s
  • Survey visits along with marketing personal for prospective and existing customers.
  • Coordinate with vendors/third party for client’s internal network solutions.
  • Test, evaluate and implement solution and new technology for enterprise customer’s

Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Online Medical Consultation
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide continuous growth and development