Desk Support

Published Date: 2022-05-10
Application Deadine: 2022-05-31

Number of Vacancy(ies): 2
Qualification: Bachelor’s in Engineering/ Computer Science/ Applications
Experience: Fresher's can apply
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Jawalakhel, Bhaktapur

Job Duties & Responsibilities:

∙ Client dealing regarding technical support those who visit at office front desk
∙ Coordinating and assisting internal office hardware and network
∙ Field visits according to critical circumstances
∙ Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
∙ Responsible for first level technical resolution to the customers within designated Service-Level Agreement (SLA)
∙ Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
∙ Trigger network/system incidents based on support ticket/calls
∙ Take ownership of support issues from initial call/email/ticket to final resolution and closure

Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide opportunities for continuous growth and development