Desk Support

Published Date: 2022-03-07
Application Deadine: 2022-03-14

Number of Vacancy(ies): 1
Qualification: Bachelor’s in Engineering/ Computer Science/ Applications
Experience: Fresher's can apply
Contract of Employment: Full-time
Working Hours: 8 hours
Job Location: Kalanki, Kathmandu

Job Duties & Responsibilities:
  • Client dealing regarding technical support those who visit at office front desk
  • Coordinating and assisting internal office hardware and network
  • Field visits according to critical circumstances
  • Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
  • Responsible for first level technical resolution to the customers within designated SLA
  • Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
  • Trigger network/system incidents based on support ticket/calls
  • Take ownership of support issues from initial call/email/ticket to final resolution and closure


Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide opportunities for continuous growth and development