Central ONM Coordinator

Published Date: 2023-07-24
Application Deadine: 2023-08-05

Number of Vacancy(ies): 5
Qualification: Bachelors Degree
Experience: 2 Years
Contract of Employment: Full-time
Job Location: Head Office, Jawalakhel, Lalitpur

Job Duties & Responsibilities:
  • Monitoring and evaluation of Field Customers’ Operations (Installation, Support and Relocation)
    in terms of efficient scheduling, throughput and technical closure.
  • Monitoring and reporting Field Customers’ Operations teams SLA and escalation of noncompliance to the respective Regional and Branch Managers.
  • Training Field Fiber Operations Team on the proper use of tools and mobile App for daily tasks.
  • Implementation and enhancement of Mobile App used for field customer operations as well as
    physical network documentation that are essential to improving service delivery SLA.