Technical Support - Field
Apply before: 2019-07-22
No. of Vacancy(ies) 10
Job Level Entry level
Contract of Employment Full-time
Job Location Different branches of Kathmandu valley
Working Hours 8 hours
Qualifications Bachelor’s in engineering/Computer Science/Applications
Experience Freshers can apply
Job Duties & Responsibilities
- Closely work with Customer Care Agents to resolve customer issues on FTR (first time resolution) basis
- Responsible for first level technical resolution to the customers within designated SLA
- Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
- Trigger network/system incidents based on support ticket/calls
- Take ownership of support issues from initial call/email/ticket to final resolution and closure