Help Desk Executive- Bhaktapur
Apply before: 2026-10-23
No. of Vacancy(ies) 1
Job Level Entry
Contract of Employment Full-time
Job Location Naya Thimi, Bhaktapur
Working Hours 9:30AM - 5:30PM
Qualifications Minimum +2 Completed
Experience Freshers are encouraged to apply
Skills and Knowledge
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- You love to listen
- You are customer centric.
- Passion for care, curious to listen and empathetic in nature.
- Enthusiastic and Problem Solver
- Ability to work as part of a team to achieve individual and team results
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- You have the flexibility to work any shift Expected
Job Duties & Responsibilities
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
- To register the ticket on proper support ticket heading.
- Providing customers with the organization’s service, product, and features information.
- Making sales or recommendations for products or services that may better suit client needs.
- Renewing packages, collecting payment providing bill to customers.
- Handling accounts and billing issues for customers.
- Engage in inactive customer follow-up when required.
- Taking part in training and other learning opportunities to expand knowledge.
- Provide effective resolutions to all the escalated issues.
- Empathize with the customer and build the rapport.
- Correct escalation to upstream and downstream department
- Adhering to all company policies and procedures.