Return Policy

General Return & Refund Position

Based on Vianet’s published terms, Vianet follows a strict no-refund policy for payments other than refundable deposits collected for company-provided devices.

Refundable Device Deposits

• Devices such as ONU/STB provided on rental/deposit basis remain company property.
• Deposit is returned after returning working equipment with original receipt, as per policy.

Equipment Return Window

• Company-owned equipment should be returned within the timeline defined in the service terms.
• Unreturned or damaged equipment can lead to penalties, replacement charges, or forfeiture/retention of refundable deposit as per terms.

Non-Returnable Items

• Routers sold by Vianet are treated as resale items and returns may not be entertained once sold.
• Digital services and consumed subscription components are generally non-refundable unless specifically stated by product policy.