Customer Support Representative - Technical Unit - Internship

 Apply before: 2026-09-20

 No. of Vacancy(ies) 3

 Contract of Employment Intern (6 hours)

 Job Location Jawalakhel , Lalitpur

 Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).

 Experience Freshers are encouraged to apply

Skills and Knowledge

  • Basic networking (TCP/IP, DNS, DHCP, Wi-Fi, FTTH, PPPoE )
  • Strong communication skills ,both  verbal and written and the ability to explain technical concepts to non -technical users effectively.
  • Quick decision making abilities and a proactive approach to problem – solving ,with a focus on delivering timely solutions to customer issues.
  • Customer-centric mindset with a genuine desire to help customers resolve their internet – related problems .
  • Ability to work independently as well as collaboratively within  a team environment ,demonstrating adaptability and flexibility in handling diverse tasks.
  • Detail – oriented with strong organizational skills ,ensuring accuracy and thoroughness in documentation and task management.

Job Duties & Responsibilities

 

  • Handle inbound technical support calls and resolve L1 network, connectivity, and service issues.

  • Provide guided troubleshooting and escalate complex cases to L2/Field Operations with proper documentation.

  • Ensure high First Time Resolution (FTR) and deliver quality service as per SOPs.

  • Meet KPIs including FTR, AHT, APS, call count, and talk time while maintaining SLA compliance.

  • Accurately log customer interactions and manage tickets in our system.

  • Share feedback on recurring issues and contribute to knowledge base improvements.

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