Social Media Team Lead - Evening shift (internal vacancy)
Apply before: 2026-07-10
No. of Vacancy(ies) 1
Contract of Employment Evening 2 pm-10pm
Job Location Jawalakhel , Lalitpur
Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (ongoing or completed).
Experience Minimum of 1-2 years of experience in a customer service or technical support role, with a demonstrated ability to lead teams.
Skills and Knowledge
- Strong understanding of social media platforms and how to manage customer interactions effectively.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data, track team performance, and take corrective actions where necessary.
- Familiarity with CRM tools, Omni-channel platforms, and other customer service technologies.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
Job Duties & Responsibilities
The Social Media – Team Lead is responsible for supporting the Chat Support and Outbound L1 Support teams by leading day-to-day operations, ensuring smooth service delivery, and managing escalated customer issues. This role focuses on providing leadership to team members, maintaining high levels of customer satisfaction, and ensuring the effective resolution of technical issues across social media platforms.
Job responsibilities:
- Team Leadership and Supervision
- Issue Resolution Management
- Performance Monitoring and Reporting
- Cross-Functional Coordination
- Training and Development
- Quality Assurance and Customer Satisfaction