Sr. Field Support(Pokhara)
Apply before: 2024-03-26
No. of Vacancy(ies) 1
Contract of Employment Full-time
Job Location Pokhara, Nayabazar
Qualifications IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).
Experience Experience of customer service and marketing roles will be advantageous.
Skills and Knowledge
The following skills are highly recommended:
· Ability to think logically
· A good memory of how software and operating systems work
· Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
· Ability to work well in a team Problem solving skills
· A strong customer focus
· Ability to prioritize workload etc.
Job Duties & Responsibilities
.AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.
· AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.
· AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.